Orders and Delivery

Delivery Information

Orders placed on LAURA ROSSA can be delivered every day of the week. Delivery costs vary depending on the item’s origin and its destination. Standard delivery is available in selected countries. When placing your order, the available delivery options for your location will be displayed at checkout.

Please note: Delivery to P.O. boxes, Army Post Office (APO), and Fleet Post Office (FPO) addresses is currently unavailable.

Delivery Times

• Standard delivery for selected countries: Delivered within 2-6 days.
• Delivery times are based on the dispatch date and should only be used as a guide. LAURA ROSSA cannot be held responsible for customs clearance delays or failed payments, but we will do our best to minimize potential issues.

Depending on your location, orders may be delivered by different couriers such as DHL, UPS, FedEx, TNT, or DPD.

Cancellations

Changed your mind? No problem! Some of our brands and partner boutiques allow order cancellations before the order is prepared.

How to cancel your order:

1. Go to Orders & Returns if you have an account.
2. Select the items you want to cancel and provide a reason.
3. You will receive a confirmation email once your order has been successfully canceled.

If your order has already been prepared, we cannot cancel it, but we do offer a free returns service. For more information, visit our Returns & Refunds Policy.

If you’ve canceled your order, you will receive a full refund within 14 days, depending on your payment provider.

Made-to-order and Customized Items

Made-to-order and customized items can only be canceled within 48 hours of placing your order. Simply follow the cancellation steps in your account.

Duties and Taxes

If you are ordering from any of the locations below, the cost of duties and taxes is already included in your order. The price you see at checkout is the final price, with no additional delivery fees.

Eligible locations:

• EU (excluding the Canary Islands)
• United Kingdom
• United States
• Canada
• China Mainland
• Australia
• New Zealand
• Puerto Rico
• Switzerland
• Singapore
• Republic of Korea
• Kuwait
• Mexico
• Qatar
• India
• Norway
• Saudi Arabia
• Taiwan Region
• Turkey
• Thailand
• United Arab Emirates
• Japan
• Brazil
• Isle of Man
• San Marino
• Colombia
• Chile
• Argentina
• Egypt
• Lebanon
• Hong Kong SAR
• Bahrain

When ordering within your own region, import duties do not apply, but you may be required to pay VAT or local sales taxes.

For customers in the UK, Canada, and the US, domestic taxes are determined and displayed separately during checkout.

If a Delivery At Place (DAP) destination is selected, the checkout price excludes import duties and sales taxes. These fees must be paid directly to the courier for customs clearance.

Should an order be seized or abandoned, LAURA ROSSA and its partners cannot retrieve it and you may not be refunded. This applies if:

• You fail to provide required customs documents within the requested time.
• You refuse to pay customs duties upon delivery.
• The delivery fails due to an unreachable customer.

Delivery to the US

For US customers ordering from international brands or partner boutiques, US Customs may request your IRS, EIN, or SSN number before approving delivery. You will usually have one week to provide this information before the order is returned for a refund.

For more details, please view our Terms & Conditions.

Tracking Your Order

After placing an order, you will receive an email confirmation with all details.

Depending on your location and selected shipping method, your package should arrive within 2-7 business days. While we always aim to deliver on time, customs clearance and payment issues may cause unexpected delays.

If you have ordered from multiple locations, you may receive more than one package.