Orders and
delivery

DELIVERY
INFORMATION

Orders
placed on LAURA ROSSA can be delivered every day of the week. Delivery costs
will vary depending on where your item is coming from and its destination.Standard
delivery are available in selected countries. When you’re placing your order,
the available delivery options for your destination will be displayed at
checkout.

Delivery to
PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is
currently unavailable.

Delivery times

Standard
delivery for selected countries: delivered within 2-6 days.

Delivery
times are based on the time your package is sent and should only be used as a
guide. Laura Rossa cannot take responsibility for customs clearance delays or
failed payments, though we’ll try to minimise any potential delays.

Depending on
your location, our orders can be delivered by different couriers like DHL,
UPS, FedEx, TNT or DPD.

CANCELLATIONS

Changed your
mind? No problem, some of our brands and partner boutiques allow order
cancellations before the order is prepared.

How to
cancel your order:

1. Go to Orders &
   Returns if you have an account,
2. Select the items you want to
   cancel and your reason for cancellation
3. We’ll email you confirmation of
   your cancelled order

We can’t
cancel your order if your order has already been prepared — but we do offer a
free returns service. For more information on cancelling and returning
orders, visit our Returns &
Refunds Policy

If you’ve
cancelled your order, you’ll receive a full refund within 14 days, depending on
your payment provider.

Made-to-order
and customised items

Made-to-order
and customised items can only be cancelled within 48 hours of placing your
order. All you need to do is follow the steps above in your account.

DUTIES AND
TAXES

If you’re in
any of the locations below, we include the cost of duties and taxes in your
order. The price you see at checkout is the price you pay and there are no additional
delivery fees.

EU
(excluding the Canary Islands), United Kingdom, United States, Canada, China
Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic
Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region,
Turkey, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino,
Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR and Bahrain.

When
ordering from within your own region, import duties do not apply. However, you
may be required to pay VAT or local sales taxes. For customers in the UK,
Canada, and the US, domestic taxes are determined and presented separately
during the checkout process.

If a
Delivery At Place (DAP) destination is selected, the price you pay at checkout
will exclude import duties and sales taxes. Instead, you’ll need to pay these
directly to our courier to release your order from customs. As we’re unable to
advise the exact amount, we recommend contacting your local customs office or
tax authority before placing a Delivery At Place (DAP) order. Should an
order be seized/abandoned due to certain circumstances, neither Farfetch nor
the Partners are able to retrieve the order and you may not be refunded for
your purchase. These circumstances include, but are not limited to:

• Failure to Provide Required
  Customs Documents: If the order is seized and cannot be recovered because
  you did not supply the necessary customs documents upon request and within
  a reasonable timeframe;
• Refusal to Pay Customs Duties:
  If the order is seized and cannot be recovered because you declined to pay
  the applicable customs duties.
• Unreachable Customer: If the
  order is seized and cannot be recovered because attempts to deliver were
  unsuccessful, and you were unreachable

Delivery to
US

If you’re a US
customer ordering from one of our international brands or partner boutiques, US
Customs may ask for your IRS, EIN or SSN number before authorising delivery to
your address. Don’t worry – you’ll usually have one week to provide this
information before your order is returned to its original location for a
refund.

Need more
information? View our Terms &
Conditions

TRACKING
YOUR ORDER

After you’ve
placed an order, we’ll email you with all the details.

Depending on
your location and selected delivery method, it can take 2 – 7 business days for
your package to arrive. We always aim to deliver your package within the time
specified, but sometimes there may be delays due to customs clearance or failed
payments.

If you’ve
shopped items from multiple locations, you may receive more than one package.